WGU - Software Engineering
Focused on data analysis, web development, mobile development and software programming in JAVA. Also touches on project management, computer hardware and networking.
Hello,
I'm a seasoned professional hailing from Rochester, NY, with over a decade of expertise in diverse fields, including customer service, tech support, coaching, recruiting, and coding. My "get it done" attitude and commitment show in my work, whether it's building strong client relationships, resolving conflicts, interpreting data, or finding innovative solutions to complex challenges.
Skills
- SQL
- Excel
- Tableau
- JavaScript
- WordPress
- Git
- HTML
- CSS
- AWS
Experience
2020-2024
2023
Udacity Nanodegree - Business Analytics
Foundational data skills that are applicable to any industry. Collect and analyze data, model business scenarios, and communicate your findings with SQL, Excel, and Tableau.
2023
AWS - Cloud Practioner
roficiency in implementing and managing AWS cloud resources, with a focus on efficiency, cost reduction, and security
2022 - 2023
QBDVision - Technical Support
As a technical support specialist, my role was to assist clients with any software-related issues they may encounter. I troubleshoot the problems and then create tickets using Jira to relay the necessary information to the engineering team. I also monitor cloud services and ensure that employees comply with security protocols.
2021-2022
PaperTiger LLC - Client Success Specialist
Provide excellent post-project support. Maintain projects and requests in Asana while tracking the SLA’s. Providing support to developers and designers where applicable to projects in Webflow, CraftCMS, WordPress and Shopify.
2021
InterTech Media - Technical Support
Assist clients with WordPress websites with proprietary and third party plugins. Troubleshooting issues with clients websites, apps and voice skills. Training clients on the use of their services. Create revenue-generating contests and landing pages. Building quality relationships with clients.
